Privacy Policy

MedKad Sdn. Bhd. (“MedKad,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile applications and web portal (collectively referred to as “Services”).

1. Information We Collect

1.1 Personal Information: When you use our Services, we may collect personal information including, but not limited to, your name, email address, contact number, and demographic information. We may also collect information about your dependents if provided.

1.2 Usage Information: We may collect information about your usage of our Services, including pages visited, actions taken, and other similar usage data.

1.3 Device Information: We may collect information about your device, including device type, operating system, browser type, and IP address. 

1.4 Location : We may collect information about your locations in the background to help locate the nearest panel to use Medlocator feature.

2. How We Use Your Information

2.1 Providing Services: We use your personal information to provide, maintain, and improve our Services, including processing claims and managing your medical benefits.

2.2 Communication: We may use your contact information to send you important notifications, updates, and marketing materials, where applicable and in compliance with applicable laws.

2.3 Analytics and Improvement: We use usage and device information to analyze trends, administer the Services, and gather demographic information for aggregate use.

3. Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Services and conducting our business activities. These service providers are bound by confidentiality agreements and are only authorized to use your information for specified purposes.

3.2 Legal Compliance: We may disclose your information when required by law or in response to valid requests from public authorities (e.g., government agencies, law enforcement).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Your Choices

5.1 Access and Correction: You have the right to access, correct, or delete your personal information. You can do so by logging into your account or contacting us directly.

5.2 Communication Preferences: You can opt out of receiving marketing communications by following the instructions in our emails or by contacting us.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website or app, and the date of the latest revision will be indicated.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: mymedkad@medkad.com

Phone number: 03-55121613